A little help, when you need it.
Questions about your plan, reminders or membership?
Contact Formea
Include your app version, iPhone model, iOS version and a short description of the issue. A screenshot can help, but hide personal details. Never send payment details, passwords or medical records.
Change your plan
Use Settings → My goal & starting point or Plan & reminders to change your preferences. You can also change today's duration and variation or swap a supported exercise. Your recorded history is kept when you edit a plan.
Restore or cancel a subscription
Tap Restore on the membership screen while signed into the Apple Account used for purchase. Manage or cancel renewal through Apple subscriptions. Uninstalling the app does not cancel your subscription. For refund requests, use Apple's refund service.
Reminders
Check your selected days and time in Plan & reminders, then check iPhone Settings → Notifications → Formea. Focus modes can silence reminders. Reminders are optional and are scheduled locally.
Workout history and device changes
Extra sessions and short attempts are saved as separate entries. A session counts toward weekly goals and earns practice points after at least three active minutes and one completed exercise. The wind-down step does not satisfy the exercise requirement or earn an exercise bonus. For older records without exercise-level tracking, the recorded time determines eligibility. Repeating a workout adds a new entry; it does not overwrite the previous workout. Your history stays on the device and is not uploaded to a Formea server. Restoring a subscription does not restore local workout history. Apple device backups may restore data depending on your settings.
Delete local data
There is no account to delete. Use iPhone Settings → General → iPhone Storage → Formea → Delete App to remove the current local app data. Offload App keeps documents. Device backups may retain previous copies; manage them in your Apple backup settings. Cancel your subscription separately if you want billing to stop.
Exercise support
We can help with how the app works, but cannot assess pain, injury or medical suitability by email. Stop if a movement causes pain and seek qualified guidance. See Terms & membership and Privacy.